Shipping and Return Policy
SHIPPING
All orders are processed and shipped Monday through Friday, excluding holidays, and ship from our distribution center in Los Angeles, CA.
Any orders placed after 2pm PST will go out next business day.
If you order products from our website for delivery outside of the United States, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes.
RETURNS
Please email us at hello@the-sei.com to request a return.
Returns must be postmarked within 14 days of the delivery date. All items must be returned in original condition with all tags and labels intact. We do not accept returns on merchandise that show signs of wear or have been washed, used, damaged, or altered.
Customers are responsible for return shipping charges. If the shipment was made in our error, all shipping charges will be credited.
We do not accept liability for shipping loss or damage of returned goods. We recommend a trackable method of shipment for your return, such as UPS, Fedex, or DHL.
Please write the original order number on the outside of the box and send returns to:
After our receipt of the return, please allow 5-10 days for a refund to your original method of payment, minus shipping costs incurred.